Service Engineer

Service Engineer - Regional Travel

We are recruiting for a regional Service Engineer across five regional territories in the United States to provide technical maintenance, repair and installation support for CNC machine tools. You will support customers across your region, providing maintenance, repair, installation and technical assistance for CNC machine tools.

Available Territories

• Illinois, United States
• Connecticut, United States
• Pennsylvania, United States
• Los Angeles, California, United States
• San Francisco Bay Area, United States

What You'll Do

• Provide maintenance, repair and installation support for CNC machine tools, both on-site and by telephone
• Troubleshoot electrical and mechanical issues
• Support customers with technical problems and machine maintenance
• Create and maintain accurate technical documentation
• Prepare and analyse service reports and technical information
• Work collaboratively with customer service engineers
• Provide assistance and training on the installation and maintenance of newer machine tool product lines
• Build strong, professional relationships with customers
• Manage challenging customer situations professionally and effectively
• Respond promptly to customer requirements and feedback
• Contribute to improving service quality and customer satisfaction
• Adapt to changing priorities, delays and unexpected technical issues

What We're Looking For

• At least 5 years' experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools
• Associate's or Bachelor's degree in a technical discipline is preferred
• Ability to read mechanical drawings
• Ability to interpret electrical schematics
• Ability to read and understand PLC ladder diagrams
• Strong verbal and written communication skills
• Excellent customer service skills
• Comfortable communicating with people at all levels of an organisation
• Basic computer literacy, including Microsoft Word, Excel and Outlook
• Ability to work independently while also contributing effectively to a team
• Willingness to travel extensively across a multi-state region

Experience With The Following Is A Plus

• FANUC controls
• Mitsubishi controls
• Siemens controls

Other benefits include:

• Paid travel
• Company Car