Service Engineer

Responsibilities

• Deliver Service Training (Operation, Administration and Maintenance) to Customers
• Update associated Technical Training Service documents, including Work Instructions (WI), procedures, workflows, manuals, and other related documentation
• Provide maintenance support for hardware and software fault analysis and resolution
• Investigate hardware and software issues related to DLP projects
• Analyze logs and information collected from sites and provide both short-term and long-term recovery proposals
• Coordinate with the Engineering team to investigate major failures or design defects identified during the DLP and implement all necessary corrective actions.
• Coordinate with suppliers regarding faulty module returns, factory repairs, and improvement actions
• Support all active Customer Service (CS) projects and related initiatives

Requirements

• Bachelor's degree in Electronic, Computer, Mechanical Engineering or relevant disciplines
• Minimum 2 years of relevant working experience in the engineering
• Strong coordination and planning skills, with the ability to work effectively with various parties and subcontractors
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills, with a strong team-player mindset and customer service orientation
• Good command of both written and spoken English and Cantonese

Good to have

• Experience in service delivery field
• Experience in delivering customer training