Service Engineer

About the role
We are seeking a Service Engineer to join our team on a full-time basis. This position plays a crucial role in ensuring our clients receive exceptional technical support and maintenance services. As a Service Engineer, you will be responsible for installing, maintaining, and troubleshooting our advanced engineering solutions, directly contributing to customer satisfaction and our company's reputation for excellence in field engineering services.

What you'll be doing

1. Install and commission equipment and systems at customer sites, ensuring all installations meet technical specifications and quality standards
2. Perform routine and preventative maintenance on installed systems to minimise downtime and extend equipment lifespan
3. Diagnose and troubleshoot technical problems using diagnostic tools and engineering knowledge
4. Respond promptly to service calls and customer requests, providing timely and effective solutions
5. Document all service activities, including maintenance records, repairs completed, and any issues encountered
6. Liaise with customers to understand their requirements and provide technical advice on equipment operation and best practices
7. Escalate complex technical issues to senior engineering teams when necessary
8. Maintain service equipment and tools in proper working condition
9. Travel to customer sites as required to deliver on-site support and training

Requirement:

• Fluent English & Chinese as working language
• Must accept domenitc / international travel up to 60%