Service Engineer

· Provide high level technical support to Thailand & SEA customers (as and when required).

· Installation, Commissioning & Customer Training.

· To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools.

· Identify and implement upgradation/ retrofit opportunity.

· Work on long-term relationships with the customer through annual reliability service contracts.

· Generate Target revenue.

· Collect feedback from customers & share it with the department concerned.

· Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

· Performs other duties as necessary or assign by Immediate Superior.

Qualification & Certification (if applicable)

.  Bachelor’s degree in electrical engineering, mechatronics engineering or related field.

Experience

.  Total experience : 3 to 5 years

.  Experience in working with special purpose/packaging/pharma/industrial machine installation, commissioning and sales support.

.  Ability to read and understand schematics, wiring diagrams, layouts, and other related specifications.

.  Familiar with PLC/Drive systems.