Service Engineer

About the role

To carry out mechanical seal refurbishment and provide on-site service works including, but not limited to, installation, troubleshooting, maintenance, and technical support. This role ensures high standards of customer satisfaction and aligns with corporate compliance, safety, and operational goals.

Key Responsibilities

1. Compliance and Corporate Values

   • Adhere to Smiths Group and John Crane business ethics, policies, and values.
   • Strictly follow all Quality, Environment, Health, and Safety (QEHS) policies and procedures.

2. Service Delivery

   • Fulfil service requirements based on customer needs, ensuring timely and quality completion of tasks.
   • Achieve and maintain service-related KPIs (Key Performance Indicators).

3. Workshop and On-Site Service Activities

   • Maintain service shop facilities, tools, and equipment in clean and ready-to-use condition.
   • Ensure accurate completion of service documentation including inspection reports, repair quotations, and parts planning.
   • Schedule, prioritize, and execute service and repair jobs efficiently.

4. Technical and Operational Support

   • Support troubleshooting and reliability improvement initiatives by collaborating with internal technical teams.
   • Participate in root cause analysis for failure investigations.
   • Submit periodic service reports and updates as required by management.

5. Collaboration and Business Development

   • Liaise with sales and technical teams to identify potential business opportunities through service interactions.
   • Support document control processes and ensure all service documentation complies with internal systems and standards.
   • Share service findings and lessons learned with the team to improve overall service performance.

6. Customer Engagement

   • Perform customer visits to carry out installation, troubleshooting, and technical support activities.
   • Represent the company professionally in all customer interactions.

7. Other Duties

   • Participate in continuous improvement initiatives.
   • Perform other service-related tasks as assigned by management.

Key Accountabilities

• Mechanical seal repair and refurbishment
• On-site customer support and troubleshooting
• Installation and dismantling of mechanical seals

Compliance with SAP service and process workflows

Qualifications & Skills

• Degree in Mechanical Engineering or related technical discipline
• Minimum 5 years experience in mechanical service or rotating equipment industry preferred
• Good understanding of mechanical seals, pumps, and rotating equipment
• Strong problem-solving and communication skills
• Ability to work independently and within a team
• Willingness to travel and work at customer sites
• Familiarity with SAP or equivalent ERP systems is an advantage
• Proficiency in English

About us

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.