Service Engineer

The Service Engineer play an important role in supporting customers across Malaysia and overseas. You will be involved in machine commissioning, technical troubleshooting, customer training and after-sales engineering support.

This role is ideal for an engineer who enjoys hands-on technical work, customer interaction, problem-solving and exposure to industrial automation and precision cleaning systems.

We are currently hiring Service Engineers based in Klang, Selangor and Penang. Mandarin-speaking candidates are required to support our key customers in China and Taiwan.

Key Responsibilities

• Support machine installation, setup, testing and commissioning at customer sites.
• Diagnose equipment faults and carry out repair, troubleshooting and fine-tuning activities.
• Provide on-site and online support to customers and train them on equipment operation, maintenance and basic troubleshooting.
• Prepare service reports and recommend suitable technical or process improvements.
• Verify customer spare-part requirements and support the Sales team with technical information and quotations.
• Identify opportunities for spare parts, service contracts and other after-sales solutions.
• Work closely with the Project, Engineering and Sales teams to resolve customer issues.
• Maintain good relationships with new and existing customers.Prepare service reports and recommend suitable technical or process improvements.

Requirements

• Diploma or Bachelor’s Degree in Mechanical Engineering, Mechatronics, Electrical & Electronic Engineering or a related engineering field.

• Mandarin-speaking ability is required to communicate with customers from Taiwan and China.

• Good command of spoken and written English.

• Experience in the semiconductor, automation, machinery or industrial equipment industry will be an advantage.

• Strong analytical, problem-solving and communication skills.

• Able to understand engineering drawings, particularly 2D drawings.

• Knowledge of 2D or 3D drawing software will be an advantage.

• Basic computer skills, including Microsoft Word, Excel and Windows operating systems.

• Willing to travel to customer sites and work outside normal office hours when required.

• Fresh graduates with strong technical aptitude and a willingness to learn may also be considered.

What We Offer

• Hands-on exposure to industrial automation and precision cleaning systems.
• Opportunity to work with customers from Malaysia and globally.
• Technical development in commissioning, troubleshooting and after-sales engineering.
• Cross-functional exposure to Project, Engineering and Sales activities.
• A career path in service engineering, technical support and customer solutions.