Service Engineer

-Install, commission, troubleshoot, repair, and maintain equipment and systems at customer sites.

-Conduct preventive and corrective maintenance according to service schedules and requirements.

-Diagnose mechanical, electrical, electronic, and software-related equipment issues.

-Respond to customer service requests and provide timely technical support.

-Perform equipment inspection, testing, calibration, and functional verification.

-Provide on-site technical support and resolve equipment breakdowns effectively.

-Prepare service reports, maintenance records, troubleshooting reports, and other required documentation.

-Communicate with customers to understand technical issues and provide appropriate solutions.

-Coordinate with Engineering, Production, Quality, and other departments to resolve technical problems.

-Support equipment installation, modification, upgrading, and improvement projects.

-Provide technical guidance and basic training to customers or operators when required.

-Monitor equipment performance and identify potential issues to minimize downtime.

-Assist in spare parts identification and replacement when necessary.

-Ensure all service activities are carried out safely and in accordance with company procedures.

-Travel to customer sites locally or overseas when required.

-Perform other duties and responsibilities assigned by the supervisor or management.