Service Engineer

Key Roles & Responsibilities

• Receive product dispatch and commissioning details from the Service Coordinator/Zonal Service Engineer.
• Contact customers to understand site conditions and readiness and plan commissioning accordingly.
• Carry out product installation/commissioning at customer sites.
• Prepare service/commissioning reports, obtain customer approval, and submit them to the Service Coordinator/Manager.
• Attend and resolve customer service complaints within the required timeline.
• Send defective parts to Sanpar after complaint resolution, as per the process.
• Remind customers on the 3rd of the relevant visit regarding ASC renewal and follow up for confirmation.
• Follow up with customers for Purchase Orders after offers are submitted.
• Coordinate with Logistics for invoices and hand over invoice hard copies to customers wherever required.
• Follow up with customers for pending payments and provide updates to the concerned team.
• Maintain proper records of service calls, commissioning, complaints, ASC renewals, orders, invoices, and payments.

Required Skills

• Basic technical knowledge and troubleshooting skills.
• Good communication and customer-handling skills.
• Strong follow-up and coordination skills.
• Good documentation and reporting skills.
• Willingness to travel to customer sites.
• Ability to work independently and as part of a team.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Application Question(s):

• Do you have experience in HVAC, Chillers, dehumidifiers service

Education:

• Diploma (Preferred)

Experience:

• HVAC: 3 years (Required)

Location:

• Bengaluru, Karnataka 560105 (Required)

Work Location: In person