Service Engineer

Overview:

The Service Engineer is responsible for planning and executing service calls, ensuring top-quality technical support to enhance customer experience. This role involves demonstrating expertise in lab scales, generating leads, building strong customer relationships, and delivering on key performance indicators. The engineer upholds organizational values through effective on-field services, proactive communication, and adherence to good documentation practices.

Key Responsibilities:

As a Service Engineer you will be responsible for Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service KPI's-

• Service Planning & Execution:

Plan and execute all types of service calls (weekly/monthly) without escalations.

Ensure top-quality service delivery for internal and external customers.

• Customer Experience Improvement:

Enhance customer experience by providing technical solutions and proactive planning.

Utilize strong communication skills to maintain customer satisfaction.

• Technical Expertise:

Demonstrate comprehensive knowledge of lab scales and related products.

Stay updated on technical advancements to support effective problem-solving.

• Lead Generation:

Identify and generate leads for services and products based on customer needs and interactions.

• Ownership & KPI Delivery:

Take ownership of assigned tasks and deliver on key performance indicators (KPIs) for business and operational excellence.

• Customer Relationship Management:

Build and nurture strong customer relationships to foster trust and loyalty.

• Leadership & Performance:

Lead service performance by showcasing organizational values during on-field service delivery.

Exhibit exceptional communication skills to represent the organization effectively.

• Documentation & Compliance:

Ensure adherence to good documentation practices as per organizational guidelines and plans.

Required Skills: (Key Behavioural Attributes)

• Good technical knowledge about weighing instruments, good team player, self-driven
• Excellent communication and interpersonal skills.
• Good aptitude for customer service
• Proactive planning and problem-solving capabilities.
• Ability to build and maintain customer relationships.
• Experience in generating leads and driving business outcomes.
• Adherence to organizational values and documentation standards.
• Resource management, technical coordination, and reporting.
• Good analytical skills
• Ability to handle pressure
• Team player

Language proficiency:

• English - Good Verbal and written communication skills are a must. Other local / regional language proficiency would be an advantage.

Experience:

• 2-5yrs. Experience in similar field, preferably in healthcare or lab weighing instruments.
• Sound Knowledge on executing installation and operational qualifications of Instruments as per quality documentation systems and good documentation practices.
• Experience on Weighing Scales would be an added advantage.

Qualifications:

• Engineering Graduate (Preferred- Biomedical, Electrical, Instrumentation, or Electronics Engineering).
• Diploma in Electronics / Instrumentation with min.

Other Requirements:

• Flexibility with working hours, as the role may demand extended hours to support urgent cases.