Service Engineer

About the Role

Advanced Global Alliance Pte. Ltd. is seeking a Service Engineer to join our team. This full-time position is responsible for delivering high-quality technical support, installation, commissioning, and maintenance services to our customers.

The successful candidate will play a critical role in ensuring the reliability, performance, and continuous operation of our semiconductor and electronics manufacturing equipment.

Key Responsibilities

• Perform preventive maintenance and scheduled servicing of semiconductor and electronics manufacturing equipment in accordance with established procedures
• Execute machine installation, commissioning, acceptance testing, and customer training
• Conduct systematic troubleshooting, fault finding, and root-cause analysis across electrical, mechanical, pneumatic, vacuum, temperature-control, motion-control, and automation systems
• Maintain accurate and comprehensive documentation of all service activities, including service reports and maintenance records
• Collaborate with internal engineering teams and equipment suppliers, including overseas suppliers where required, to resolve technical issues and optimize equipment performance
• Provide professional technical support and build strong, ongoing relationships with customers, both on-site and remotely
• Support commercial activities through coordination and follow-up on customer requirements and technical engagements
• Collect and communicate customer feedback to support continuous improvement initiatives
• Ensure all activities are carried out in compliance with relevant safety standards and regulatory requirements
• Work with semiconductor backend and electronics manufacturing equipment, including precision pick-and-place/automation systems, die bonding systems, vacuum soldering and sintering ovens, and related assembly and process equipment
• Travel locally and overseas as required for equipment installation, commissioning, servicing, troubleshooting, and customer support
• Communicate effectively and engage professionally with customers, suppliers, and internal teams
• Work independently and proactively to manage assigned tasks and priorities
• Demonstrate a strong sense of responsibility and commitment to service quality in all customer interactions

Requirements

• Diploma or Degree in Electrical, Electronic, Mechanical, or Mechatronic Engineering, or an equivalent qualification.
• Strong troubleshooting and analytical skills, with the ability to systematically diagnose and resolve technical issues.
• Knowledge of, or hands-on experience with, semiconductor backend assembly (including die bonding) or SMT processes (e.g. pick-and-place and reflow soldering) will be an advantage.
• Familiarity with mechanical, electrical, pneumatic, vacuum, temperature-control, and automation/control systems (e.g. PLC, HMI, sensors, motors, and servo systems) is an advantage.
• Ability to read and interpret electrical schematics, mechanical drawings, equipment manuals, and technical documentation.
• Good communication and interpersonal skills, with the ability to work effectively with customers, suppliers, and internal teams.
• Able to work independently, take responsibility for assigned tasks, and approach technical problems systematically.
• Customer-oriented with a strong sense of responsibility and commitment to service quality.
• Willing to travel locally and overseas when required.