Service Engineer

Job Summary

We are looking for a technically skilled and customer-oriented Service Engineer to handle installation, commissioning, troubleshooting, maintenance, and servicing of packaging machines at customer locations.

Key Responsibilities

• Install and commission packaging machines at customer sites.
• Diagnose and troubleshoot mechanical, electrical, pneumatic, and control-related issues.
• Conduct machine testing and ensure proper machine performance.
• Provide preventive and breakdown maintenance support.
• Attend customer service calls and resolve technical issues within the required timeline.
• Guide customers on machine operation, maintenance, and basic troubleshooting.
• Coordinate with the Production, Electrical, Design, and Sales teams for technical requirements.
• Prepare service reports after completing customer visits.
• Maintain proper records of machine issues, spare parts, repairs, and service activities.
• Identify recurring machine problems and provide feedback to the technical team for corrective action.
• Support machine demonstrations and trials whenever required.
• Travel to customer locations as per business requirements.
• Follow company safety procedures and service SOPs.
• Maintain professional communication and good customer relationships.

Required Skills

• Good knowledge of packaging machinery and industrial equipment.
• Strong mechanical and electrical troubleshooting skills.
• Knowledge of pneumatic systems, sensors, motors, drives, and basic control systems.
• Ability to read and understand mechanical/electrical drawings.
• Good problem-solving and analytical skills.
• Good communication and customer-handling skills.
• Willingness to travel to customer locations.
• Ability to work independently at customer sites.
• Basic computer knowledge for service reports and documentation.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Work Location: In person