Service Engineer

Roles and Responsibilities:

• Examine and troubleshoot hardware and software-related issues in customer equipment.
• Perform installation, preventive maintenance, repair, servicing, and field modifications of machines.
• Identify technical problems and implement appropriate solutions at customer sites.
• Disassemble and reassemble machines for repair or replacement of faulty components and consumables.
• Provide technical support and guidance to customers regarding machine operation, software, and applications.
• Train customers and their QC/technical personnel on the proper use and operation of equipment.
• Maintain regular communication with customers and ensure proper follow-up until service issues are resolved.
• Prepare accurate and timely service reports, customer service logs, and internal service records.
• Maintain assigned machines according to manufacturer specifications.
• Maintain company-provided tools, testing equipment, technical manuals, laptop, and required spare parts.
• Ensure that tools and test equipment are properly maintained and calibrated.
• Attend technical training programs conducted by the company or equipment manufacturers to stay updated with the latest technology.
• Work closely with the internal technical/service team to ensure efficient service delivery.
• Identify potential sales opportunities such as new service contracts, contract renewals, and system/equipment sales.
• Maintain positive and professional relationships with customers.
• Follow all company policies, procedures, safety protocols, and service standards.
• Share technical knowledge and information with the team to improve overall service performance.
• Travel extensively across India as required, including occasional Sunday travel based on customer/service requirements.
• Ability to handle and carry a toolbox weighing up to 25 kg.

Skills & Candidate Profile

• Diploma / BE / B.Tech in Electronics, Instrumentation, or a related technical field.
• Technical experience in electronics, instrumentation, machinery, or industrial equipment.
• Experience in textile machinery / textile quality control instruments will be an added advantage.
• Ability to work independently with minimum supervision.
• Ability to manage multiple tasks in a fast-paced and challenging environment.
• Strong analytical and decision-making skills.
• Good time-management and organizational skills.
• Excellent communication and customer-handling skills.
• Ability to explain complex technical problems in simple and easy-to-understand language.
• Strong customer service orientation and professional attitude.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person