Service Engineer

The Service Engineer I is responsible for performing assigned technical support, inspection, troubleshooting, repair, maintenance, and performance verification activities for CONMED medical devices under appropriate guidance and in accordance with established procedures. The role focuses on developing the technical knowledge and practical skills required to independently support routine service activities while delivering professional and consistent service experience to customers. The Service Engineer I collaborates with local cross-functional teams as well as Global and APAC teams to support the resolution of technical issues, service quality, and customer needs. The role contributes to the performance and reliability of equipment while providing safe and effective service in compliance with company quality systems, policies, and applicable regulatory requirements.

Key Duties and Responsibilities

1. Technical Service Support

• Perform inspection, troubleshooting, repair, and performance verification of CONMED medical devices.
• Assist in troubleshooting and analyzing routine product-related technical issues in accordance with established procedures and escalate issues as appropriate.
• Continuously develop technical knowledge and capabilities to enhance service quality.

2. Product Evaluation & Quality Activities

• Evaluate customer-returned and service-requested products.
• Support technical assessments of quality issues and customer complaints.
• Maintain accurate records of inspection, testing, and repair activities in accordance with established procedures.

3. Service Operations

• Respond to and process assigned service requests in a timely manner in accordance with established procedures.
• Support the effective operation and management of service parts, equipment, and assets.
• Participate in initiatives to improve service efficiency and operational processes.

4. Collaboration & Communication

• Collaborate with Sales, Marketing, Customer Service, Quality, and other cross-functional teams to support customer needs.
• Collaborate with local and Global Service teams, under appropriate guidance, to exchange technical information and support service activities.
• Deliver professional and reliable service to customers.

5. Compliance

• Comply with company policies, quality systems, and applicable regulations.
• Perform duties in accordance with medical device regulations and internal SOPs.
• Adhere to safety requirements and Environmental policies.

6. Professional Development

• Complete product and service-related training programs to build technical expertise.
• Continuously expand knowledge of new technologies, products, and service processes.

Perform other duties and responsibilities as assigned by the company or department.

JOB REQUIREMENTS

• Bachelor’s degree in engineering discipline, such as Biomedical, Electrical, Mechanical Engineering, or a related field.
• Training or educational background in medical devices, electronic equipment, or technical service is preferred.
• Relevant technical certifications (e.g., Biomedical Engineer, Electrical Engineer, or equivalent) are preferred.
• Entry-level candidates are welcome to apply.
• Basic understanding of medical devices, electrical/electronic equipment, or mechanical systems.
• Ability to analyze technical problems logically and support effective solutions.
• Basic understanding of the operating principles of electrical and electronic equipment.
• Basic English proficiency with the ability to read and understand technical documentation and manuals.
• Customer-oriented mindset.
• Basic understanding of troubleshooting and root cause analysis.