Service Engineer

Job Responsibilities:

• Perform field quality customer service by responding to customer priorities, rearranged schedules, and coordinated coverage
• Communicate effectively with customers, service manager, service technicians, and accredited service networks to provide efficient troubleshooting solutions
• Organize, coordinate, and monitor service requests schedules with technicians and accredited service centers regarding warranty cleaning, troubleshooting, and repair of installed units
• Aid the service technicians in resolving technical problem via phone, email, or on-site visitations, serving both as help desk and field engineer
• Evaluate service request, diagnose defective units, manage ordering of repair parts accordingly, and find resolution to challenging issues
• Establish a professional relationship with all clients and stakeholders and maintain company reputation by complying with local and community

Qualifications:

• Must have a Bachelor's Degree in Mechanical Engineering
• PRC License holder is an advantage
• Have technical knowledge and skills in HVAC
• Strong background in troubleshooting and repair
• Can do technical report and case analysis
• Excellent in written and verbal communication
• Can drive 4 wheels (manual and automatic)
• Can start ASAP

Location:

S&AmBldg. Leon M. Guerrero St., Cor. T Monteverded St., Brgy 30C, Davao Del Sur, Davao City

Job Type: Full-time

Pay: Php23,500.00 - Php28,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person