Service Engineer

Designation:

Executive Client Servicing

Job Location:

Ahmedabad

Department:

Client Servicing

Grade/ Level:

L2 / B

Direct Reporting To:

MD

Direct Reportees:

None

New Position/ Back Fill:

New

No. of openings:

1

Job Purpose:

He will be responsible for installation, service and repairs of our product range.The repair and installation duties may be performed at client s place of business.

Responsibilities:

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team ( Mechanical side) on site of installation.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company

Requisite Skills:

• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses

Desired Skills:

• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education:

Degree/Diploma / ITI :- Electrical

Relevant Experience:

A minimum of 2-3 years in Servicing of Manufacturing Sector.

CTC per month:

25000 To 30000

Total Experience:

Up to 2-3 years

Will travel

Yes. ( As per Requirement)

Monthly Net Salary:

Preferred Domain:

from mfg. ind

PF

Compulsory

Reference Companies:

Small Medium Enterprises

Gender:

Male

Marital Status:

Prepared By:

Date

Approved By:

Date

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.