Service Engineer

The Role

The talented individual in this position is responsible for providing excellent technical support to our clients who have associated Shimadzu with good quality. The range of technical support includes installations, preventive maintenance, relocation, troubleshooting and resolving product performance problems. The role has regional responsibilities that include Singapore and Brunei.

The Responsibilities

• Support the sales team in managing projects that require customer visits and site inspections
• Support sales by responding to customers’ queries.
• Provide customers with technical support (via phone, email and/ or onsite) for installations and product maintenance and basic operation training.
• Support customers in troubleshooting and resolving product performance problems (via phone, email and/ or onsite) highlighted by customers.
• Prepare technical documentation (including official memos and SOPs) on installation, maintenance, troubleshooting and repair for customers.
• Provide technical expertise to sales team during product seminars and exhibitions.
• Ensure accurate documentation and reporting of repairs and product failures.
• Follow-up with warranty claim submissions.

The Requirements

• Degree/diploma in Electronics/Electrical/Chemical Engineering or equivalent.
• At least 3 years of relevant field service experience.
• Experiences in servicing Gas Chromatography instruments will be an advantage.

The Competencies

• Passion for personal development
• Basic service sales
• Good presentation skills
• Excellent customer relations skills
• Good problem-solving skills
• Good technical troubleshooting skills

We regret that only shortlisted candidates will be contacted.