Service Engineer

Job Title: Service Engineer

Mumbai |3-5 Years | Field + In-house Service

About the Role

We are seeking a skilled Service Engineer with 3 to 5 years of experience in installing, maintaining, and repairing minimally invasive surgical equipment. The role is based in Mumbai and requires hands-on technical expertise, strong customer service orientation, and the ability to support advanced medical devices used in arthroscopy, spine, and related surgical procedures.

KEY RESPONSIBILITIES

• 01 INSTALLATION & MAINTENANCE

Install endoscopy and surgical equipment at customer sites as per manufacturer standards.

Perform Periodic Maintenance Service (PMS), Annual/Comprehensive Maintenance Contracts (AMC/CMC), and routine performance checks.

Conduct breakdown service and ensure minimal downtime for hospital equipment.

• 02 TECHNICAL SERVICE & REPAIRS

Execute in-house service including board-level and chip-level troubleshooting for Arthrex and Riwo Spine related devices.

Identify, repair, and replace faulty or worn-out components while ensuring equipment safety and reliability.

Follow regulatory and manufacturer guidelines for all service activities.

• 03 DOCUMENTATION & INVENTORY MANAGEMENT

Maintain accurate records of all service activities, equipment status, and service history.

Monitor and manage inventory of spare parts, tools, and consumables for timely and effective repair operations.

• 04 CUSTOMER TRAINING & SUPPORT

Provide clear and effective technical communication to non-technical hospital staff and end users.

Train clinicians, nurses, and technicians on the proper use and maintenance of equipment.

Offer after-sales technical support to hospitals, business partners, and biomedical teams.

• 05 COLLABORATION & FIELD SUPPORT

Work collaboratively with biomedical engineers, business partners, and manufacturer representatives.

Travel as required for breakdown service, PMS, AMC/CMC, cadaver programs, and live surgery support.

Be available for after-hours service when scheduled or during emergencies.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Electronics, or related technical field.
• 3 to 5 years of experience in servicing endoscopy or medical equipment (mandatory).
• Hands-on experience with endoscopy systems, imaging devices, surgical towers, or similar medical technology.
• Strong diagnostic, troubleshooting, and communication skills.
• Ability to travel and work flexible hours when needed.