Service Engineer

Role Definition: The Service Engineer is responsible for the installation, commissioning, servicing, troubleshooting, and maintenance and calibration of automated systems. The role also supports the Customer Support team by performing calibration of standard NDT Products, coordinating with customers, and maintaining service documentation to ensure timely and effective customer support.

Responsibility Deliverable:

1. Installation Commissioning
2. Preventive Breakdown Maintenance
3. Technical Support Troubleshooting
4. PLC Programming, Wiring IC
5. Calibration of Standard Products
6. Customer Coordination Documentation

Tasks Activities:

Installation Commissioning
Install and commission automated systems
Configure PLC, HMI and IC devices
Perform system testing and customer handover
Prepare commissioning reports

Preventive Breakdown Maintenance
Perform preventive maintenance
Attend breakdown calls and resolve issues
Replace faulty components when required
Maintain service records

Troubleshooting Technical Support
Provide onsite and remote technical support
Support system upgrades and modifications
Coordinate with internal teams
Ensure timely closure of service requests

PLC Programming, Wiring IC Activities
Perform PLC programming and troubleshooting
Carry out wiring and panel testing
Verify system performance
Follow safety and quality standards

Calibration of Standard Products
Calibrate NDT Products Systems
Maintain calibration records
Ensure calibration quality and timely completion
Follow internal calibration procedures

Customer Coordination Documentation
Coordinate with customers on service and calibration status
Prepare service and calibration reports
Maintain accurate service documentation

Measurement Metrics:

Installation Commissioning Completion
Service Response Time
Breakdown Resolution Time (MTTR)
Preventive Maintenance Compliance
First-Time Fix Rate (FTFR)
Calibration Turnaround Time
Service Documentation Accuracy
Customer Satisfaction (CSAT)
Customer Response Follow-up Timeliness
Safety Quality Compliance

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.