Service Engineer

Role & responsibilities

Installation & Commissioning

• Receive equipment at the customer site and assist in unloading & placement.
• Carry out installation, alignment, and connection as per SOP.
• Test & calibrate systems before handover.

Operational Support & Maintenance

• Execute preventive maintenance schedules without delay.
• Conduct performance checks for filling, capping, washing, and packaging units.
• Replace faulty components and ensure machine uptime.

Breakdown Response & Troubleshooting

• Respond to customer breakdown calls as per SLA.
• Diagnose faults, replace/repair parts, and document the work done.

Customer Interaction & Training

• Train client staff in machine operation, cleaning, and basic troubleshooting.
• Collect feedback and escalate major concerns to Zonal Manager.

Documentation & Reporting

• Submit service reports, maintenance logs, and breakdown analysis within timelines.
• Maintain spare parts usage records.

Preferred candidate profile

• Timely and error-free installation & commissioning.
• High plant uptime and minimal performance complaints.
• Breakdown calls resolved within committed SLA.
• Customer satisfaction score 90%.
• Accurate and timely reporting.