Service Engineer

Job Summary

The Service Engineer handles the installation, commissioning, troubleshooting, and maintenance of gensets and acoustic enclosures. The incumbent will ensure efficient after-sales service, minimize downtime, and enhance customer satisfaction by providing technical expertise and support.

Key Responsibilities

1. Installation Commissioning

• Supervise and execute installation and commissioning of gensets and acoustic enclosures.

• Ensure proper wiring, connections, and load testing before handover.

• Provide on-site training to customers and operators on equipment usage.

  2. Troubleshooting Maintenance

• Diagnose and resolve mechanical, electrical, and acoustic issues in gensets.

• Perform preventive and corrective maintenance to ensure optimal performance.

• Work with the technical and RD teams to improve product reliability.

  3. Customer Support Complaint Resolution

• Attend customer service calls, diagnose issues, and provide prompt resolutions.

• Ensure minimal downtime and quick service response times.

• Maintain strong relationships with customers to enhance brand loyalty.

  4. AMC Warranty Service Handling

• Execute Annual Maintenance Contracts (AMCs) and warranty service claims.

• Maintain accurate records of service visits, repairs, and parts replacements.

• Ensure timely submission of service reports and feedback to the Service Manager.

  5. Compliance Safety Standards

• Follow industry standards, safety regulations, and company SOPs.

• Ensure proper documentation and adherence to quality control guidelines.

• Recommend upgrades or retrofits to improve efficiency and compliance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.