Service Engineer

Role Type: NAPS Apprentice

Complete all assigned breakdown calls and customer complaints within the required timeline.

• Attend preventive maintenance (PM), minor service calls, installations, and commissioning as assigned.
• Troubleshoot UPS systems and identify electrical, electronic, battery, and system related faults.
• Handle repeat breakdowns with appropriate technical support and escalation when required.
• Identify the root cause of equipment failures and implement suitable corrective actions.
• Work toward reducing repeated customer complaints, equipment downtime, and unnecessary spare consumption.
• Provide proper customer feedback, service updates, and technical reports to the Service Manager.
• Prepare and submit accurate service reports, installation reports, commissioning reports, and preventive maintenance reports.
• Ensure proper site preparation, installation, commissioning, testing, and documentation for higher-kVA UPS systems.
• Follow approved service procedures, safety standards, and company guidelines while working at customer sites.
• Check system performance after repair, installation, or commissioning and ensure proper handover to the customer.
• Coordinate with the Service Manager and technical team for critical or unresolved issues.
• Maintain proper records of tools, spare parts, replaced components, and service activities.
• Maintain professional communication and a positive relationship with customers.
• Travel to customer locations as required for service and technical support.
• Continuously develop technical knowledge of UPS systems, batteries, electrical systems, and power electronics.

Educational Qualification

• ITI / Diploma in Electrical or Electronics Engineering.
• Candidates from related electrical/electronics backgrounds may also be considered based on technical aptitude

Pay: ₹14,000.00 - ₹16,000.00 per month

Application Question(s):

• What is your highest qualification?

Willingness to travel:

• 50% (Preferred)

Work Location: In person