Service Engineer

About the Role

We are looking for a Service Engineer / Technical Specialist to provide technical support for our home appliance products.

You will conduct product testing and diagnosis, identify root causes and work with service partners and factory teams to resolve product issues.

Key Responsibilities

• Investigate product faults and identify root causes

• Review technical cases escalated by service partners and customer service teams

• Conduct product testing and performance checks

• Recommend solutions including repair, replacement or technical adjustment

• Support service partners with technical advice and troubleshooting

• Work with factory technical teams to investigate product issues and improve solutions

• Analyse recurring complaints and identify product or service issues

• Review test reports, technical specifications and service information

• Maintain technical records, issue logs and troubleshooting guides

• Support the evaluation and testing of new products

• Provide technical advice to customer service and other internal teams

• Follow up on technical cases through to resolution

Requirements

• 3–5 years of relevant technical, service or engineering experience

• Strong troubleshooting and diagnostic skills

• Hands-on experience with electrical, electronic or mechanical systems

• Able to read wiring diagrams and technical documents

• Strong analytical and problem-solving skills

• Good communication and coordination skills

• Able to work independently and manage cases from diagnosis to resolution

• Experience in home appliances, consumer electronics, air-conditioning, refrigeration or related industries is an advantage