Service Engineer

Role & responsibilities

Customer Support & Field Service

• Attend customer complaints at Army, and other defence customer locations.
• Diagnose and rectify vehicle issues related to engine, transmission, electrical, suspension, braking, and other systems.
• Provide on-site repair and recovery support for off-road vehicles.
• Ensure timely closure of customer complaints and escalations.

Service Operations

• Manage and update customer complaints through the designated ticketing system
• Maintain records of service activities, repairs, warranty claims, and vehicle health status.
• Submit daily, weekly, and monthly service reports.

Warranty & Technical Support

• Conduct technical investigations of vehicle failures.
• Raise and track warranty claims as per company procedures.
• Coordinate with Quality, Manufacturing, Stores, and SCM teams for issue resolution.
• Support root cause analysis and implementation of corrective actions.

Spare Parts Coordination

• Identify spare part requirements for repairs.
• Coordinate with Stores and Logistics teams for timely availability and dispatch of parts.
• Monitor consumption and recommend stocking requirements at service hubs.

Customer Relationship Management

• Maintain regular interaction with customer representatives, EME officers, workshop staff, and unit maintenance personnel.
• Ensure professional communication and timely updates on repair status.
• Support customer review meetings and service presentations.

Technical Training

• Conduct operator and maintenance training for Army/Police personnel.
• Develop and deliver basic troubleshooting and preventive maintenance sessions.
• Support preparation of training material and technical manuals.

Fleet Health Monitoring

• Monitor vehicle uptime/downtime.
• Track recurring failures and recommend preventive measures.
• Support fleet audits and technical inspections at customer locations.

Travel Requirements

• Extensive travel across India, including remote and high-altitude locations such as Leh, Ladakh, Sikkim, Jammu & Kashmir, North-East region, Rajasthan, and other operational zones.
• Willingness to undertake short-notice deployments for breakdown support.

Preferred candidate profile

• Diploma / B.E. / B.Tech in Mechanical, Automobile, Electrical, or related discipline.

• 3 to 8 years of experience in field service, automotive service, defence vehicles, commercial vehicles, off-highway equipment, or similar industries.

• Strong understanding of diesel engines, driveline, transmission, brakes, suspension, electrical systems, and diagnostics.