Service Engineer

Job highlights

• The Service Engineer will provide the best and timely services to the customers to create a seamless experience and provide passionate customer orientation .
• The Service Engineer will work independently,utilizing training and experience to determine the best course of action to provide the best solutions to satisfy the customers .

India

ZwickRoell is the world's leading supplier of materials testing machines

Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries

For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries

The ZwickRoell Group employs over 1,800 employees worldwide many of them for years or even decades

Their knowledge, ability and commitment characterize the Group

The basis of our success is created through an open cooperation and a passionate commitment to our customers!

Job Overview

The Service Engineer will provide the best and timely services to the customers to create a seamless experience and provide passionate customer orientation

The Service Engineer will take care of calibration and annual maintenance contract services of ZwickRoell products

The Service Engineer will work independently, utilizing training and experience to determine the best course of action to provide the best solutions to satisfy the customers

Location: Gurugram, Bangalore and Chennai, India

Job Responsibilities

Performing regular maintenance visits for Annual Maintenance Contract orders

Calibration of ZwickRoell make machines and instruments at customer site

Prepare calibration certificates and submit the same to the customer on time and according to standards

Timely submission of service reports and checklists to the service planner for invoicing to customers

Analysing faults / failures with mechanical, hydraulic, pneumatic and electrical components

Determining nature and scope of fault / damage and advising customer with the proper follow-up procedures for procuring spare parts or arranging warranty replacement parts in accordance with commercial considerations

Follow-up with Service sales executive regularly for on-time submission of offers for Annual Maintenance Contracts (AMC) and calibration proposals for renewal

Advising customers regularly for spares & consumables of the machines and instruments for smooth operations

Follow up with Service sales executive for