Service Engineer

Job Summary:

The Electrical Service Engineer is responsible for set of pumps monitoring system at site, trouble shoot equipment failure at site, supervise pumps/mixers installation, testing and commissioning of pumps/mixers at site. Provide training to contractors and end users before handing over projects. This role involves a combination of communication, data analysis, and hands on work to improve efficiency, safety, and satisfaction of customers.

Responsibilities:

• Develop relationship with customers
• Collaborate with cross-functional teams
• Optimize processes for efficiency and cost effectiveness
• Troubleshoot and resolve issues
• Safety and Environmental Compliance
• Ensure compliance with safety regulations and protocols
• Implement and maintain safety procedures
• Monitor and mitigate potential environmental impacts
• Plan and coordinate projects with project department
• Manage timelines and budgets
• Communicate with stakeholders and provide project updates
• Technical Support
• Provide technical support to colleagues and clients
• Troubleshoot technical issues
• Train and educate customers on new projects or products
• Documentation and Reporting
• Maintain accurate records and documentation
• Prepare reports on service and trouble shooting
• Present findings and recommendations to management or clients

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

• A bachelor’s degree in Electrical Engineering
• Minimum 2 years - 4 years experience in pumps from similar industry
• Strong analytical and problem solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of safety regulations.
• Excellent communication and teamwork abilities.