Service Engineer

An exciting opportunity has arisen to join our team as Service Engineer within the Mobile Decon department, working at our Leeds office.

Salary:

£15.00 p/h

About the role:

The Decon Service Engineer will be responsible for the overall maintenance of the hire fleet, cross hire fleet, customer equipment and all company owned equipment and stock associated with the Mobile Decon department. Delivering a first class, high quality service offering for Mobile Decon hire, service and equipment sales which positions Thermac as the market leader and the customer’s first choice.

Using technical expertise to provide immediate advice to customers when required and supporting the sales team to ensure the customer is given the best solution at point of sale. Attending breakdowns or repairs when needed and supporting the business with delivery and collection of the units when required.

Role responsibilities:

• To maintain the hire fleet and associated equipment for the Mobile Decon department to the highest standard and in line with company and legal guidelines
• To service and repair all equipment (including cross hire and customer’s own) in line with schedules.
• To assist the sales team by promptly identifying damages to hire equipment to ensure charges are raised
• To build equipment for customer hire or equipment sales and write adequate procedures that are suitable and sufficient
• To carry out a health check analysis on Thermac owned equipment at regular intervals and recommend to Engineering manager a life cycle and future purchase needs
• To be responsible for own stock provision conducting monthly stock takes ensuring stock is always available with minimum levels set and all stock is fully utilised
• To keep the syrinx system up to date and accurate for works, hire availability and stock status
• To ensure prioritisation of workloads is managed effectively.
• To identify and implement areas for continual improvement within the Decon department
• To attend customer site visits when required
• To provide hands on support to other departments in busy periods and absence
• To provide technical support for sales, marketing and non-engineering roles
• To keep work area tidy, organised, stock correctly located and free from clutter at all times
• To carry out any other appropriate duties as requested by Senior Management

Health & Safety Duties & Responsibilities

• To participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas
• To ensure all contractors and visitors to site follow correct signing in and induction procedure
• To ensure that the Thermac safety image is reflected positively through your actions
• To ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities
• To acknowledge and accept a personal responsibility for safety
• To readily raise any concerns over Health & Safety breaches in accordance with Company Procedure
• You will be required to ensure that safety initiatives are implemented within areas of your control

Critical Performance Measures (CPM’s/Objectives)

• Turnaround time for hire equipment is managed effectively with no missed opportunities for the sales teams
• All work is prioritised by date and turnaround targets are met (5 days)
• Ensure all equipment within the Decon department has safe systems of work and specific and adequate work instructions for customer use
• To ensure all revenue for labour, chargeable repairs and damages for the Decon department are billed appropriately
• To work towards zero credit to customers for poor quality service
• To work towards zero customer complaints for poor quality service
• To carry out monthly stock take and working towards 100% accuracy month on month
• All safety issues, accidents and/or near misses are reported

About you:

• Electrical and Mechanical engineering qualifications
• Fault finding – problem solving skills
• Gas Safe (Preferred, not essential as training will be provided)
• Mechanical aptitude and technical competence
• Well organised, conscientious and hard working
• Highly motivated and a self-starter
• Adaptable and flexible in attitude
• Good IT skills (Microsoft, syrinx)
• Customer service focus – ability to identify sales opportunities where appropriate
• Full UK driving licence

About us:

Thermac is one of the UK’S leading suppliers of asbestos removal equipment for hire. We manufacture and sell equipment, service customer equipment and offer RPE face fitting.

Employing staff across several branches within the UK, operating from an expansive national office and work with blue-chip clients across a wide range of public and private UK industrial sectors.

Thermac Hire Ltd is part of Lexia Solutions Group a leading company in environmental, health and safety and risk management services.

Why Thermac:

• 25 days holiday (plus bank holidays)
• Annual pay review
• Company pension scheme
• Free on-site parking
• Potential to earn an annual EOT (Employee-Owned Trust) bonus, based on profitability of the business
• Access to an employee assistance programme to support your health and wellbeing
• Excellent career progression and training opportunities
• Access to mental health first aiders
• Opportunities to partake in volunteer work and charity events
• Eyecare vouchers

We are committed to being the leaders in our sector and ensure that we develop our employees to reach their full potential. If you are interested in joining an ambitious forward-thinking business with great opportunities for career development, we would love to hear from you.

Due to the high volume of applications, we are unable to reply to each individual applicant. If you do not hear from us within four weeks, then unfortunately your application has not been successful.

We will keep your application on file for six months and we will consider you for future roles within the organisation during this time. Your information will be deleted after six-months. If you wish to be considered for roles after this point, then you will need to re-apply.

The Lexia Solutions Group is committed to being an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: £15.00 per hour

Benefits:

• Company pension
• On-site parking

Application question(s):

• Are you LPG Gas Safe Registered?

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person