Service Engineer

About the Company

Vibrant Wellness is a healthcare and testing company advancing personalized medicine through innovative diagnostic solutions. We provide healthcare providers and patients with comprehensive testing and actionable insights that support informed care and better health outcomes.

Our Vision

At Vibrant America, we aim to advance preventive and personalized medicine by integrating science, automation, and analytics to deliver meaningful health insights.

About the Role

We are seeking an experienced Mass Spectrometry Service Engineer to support the performance, reliability, and uptime of analytical instruments in our clinical diagnostics laboratory.

This is a hands-on instrument service role focused on preventive maintenance, calibration, validation, hardware troubleshooting, and repair. You will manage service tickets, coordinate vendor support, and maintain accurate documentation while working closely with laboratory operations, R&D, and quality assurance teams.

The role requires direct service experience with Waters, Agilent, and PerkinElmer instrumentation , including Waters Xevo TQ-XS and TQ Absolute LC-MS/MS systems . The successful candidate will be able to take on routine service work with minimal onboarding.

Schedule

Shift: Tuesday–Saturday, 12:00 PM–8:30 PM

On-call: Sundays and Mondays for instrument troubleshooting and service repairs as needed

Key Responsibilities

• Perform on-site calibration, validation, preventive maintenance, and repair of mass spectrometry systems and related analytical instruments.
• Troubleshoot complex hardware and system issues, identify root causes, and restore instrument functionality.
• Manage and prioritize approximately 40–50 mass spectrometry instrument service tickets on a regular basis.
• Perform instrument cleaning, shutdown, and preventive maintenance to minimize downtime and maintain readiness.
• Coordinate with vendors and external service technicians for advanced troubleshooting and repairs.
• Maintain accurate records of service tickets, maintenance, calibration, validation, and repair activities.
• Communicate instrument status, unresolved issues, and repair progress to laboratory stakeholders.
• Collaborate with laboratory operations, R&D, and quality assurance teams to support reliable instrument performance.
• Follow applicable CLIA, CAP, quality control, and laboratory documentation requirements.
• Provide on-call troubleshooting and service support on Sundays and Mondays as needed.

Required Qualifications

• Bachelor’s degree in Engineering, Chemistry, Biomedical Sciences, or a related field.
• At least 5 years of hands-on experience calibrating, validating, maintaining, troubleshooting, and repairing analytical instruments.
• Direct service experience with Waters Xevo TQ-XS and TQ Absolute LC-MS/MS systems .
• Hands-on service experience with Agilent mass spectrometry systems and PerkinElmer ICP-MS systems .
• Formal manufacturer or vendor training on Waters, Agilent, and PerkinElmer instruments.
• Demonstrated ability to diagnose and resolve complex analytical instrument hardware and system issues.
• Strong understanding of mass spectrometry principles and instrumentation.
• Ability to independently perform routine preventive maintenance, diagnose common faults, complete repairs, and verify instrument performance.
• Experience servicing mass spectrometry platforms in a clinical diagnostics or related life sciences environment.
• Experience working in a CLIA-certified laboratory.
• Familiarity with laboratory quality control systems and documentation requirements.
• Ability to manage competing service priorities in a fast-paced laboratory environment.
• Strong documentation skills, including the ability to track service activities and communicate technical issues clearly.
• Strong problem-solving skills, attention to detail, and ability to collaborate across technical and laboratory teams.
• Availability to work the stated on-site schedule and provide required Sunday and Monday on-call support.

Work Environment

This position involves hands-on work with mass spectrometry systems and other analytical equipment in a fast-paced clinical laboratory. The role requires on-site maintenance, troubleshooting, calibration, and repair, with regular collaboration across laboratory operations, R&D, and quality assurance.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan with employer contribution.
• Paid time off and holidays.
• Short- and long-term disability benefits.
• Professional development and continuous learning opportunities.

Equal Opportunity Statement

Vibrant America, LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants regardless of race, ancestry, color, religion, sex, national origin, age (40 and over), disability, medical condition, reproductive health decision making, genetic information, marital status, military or veteran status, sexual orientation, gender identity or expression, protected off-duty activity, or any other characteristic protected by federal, state, or local laws.

Reasonable Accommodations

Vibrant America, LLC complies with the Americans with Disabilities Act (ADA) and applicable state laws, including the California Fair Employment and Housing Act (FEHA). We provide reasonable accommodations for qualified individuals with disabilities to support equal access to employment opportunities.