Service Engineer

Field Service Engineer – Ireland – Healthcare – Permanent

About the Company:

We are looking for a Service Engineer with experience in complex electromechanical equipment to work for a leading organisation covering primarily Ireland, UK and sometimes mainland Europe.

Responsibilitie s:

• Carrying out planned preventative maintenance, routine servicing, repairs, and breakdown calls in accordance with company procedures.
• Liaising daily with the Business Operations team to coordinate and agree work schedules.
• Prioritising and responding to equipment breakdowns efficiently and cost-effectively, within 48 hours unless otherwise agreed.
• Completing scheduled contract servicing in coordination with the Service Scheduler, ensuring work is planned and delivered efficiently.
• Following approved product service, repair, and installation method statements.
• Installing equipment in accordance with relevant British and European Standards, client agreements, and all applicable health and safety requirements.
• Diagnosing technical faults, identifying root causes, and implementing effective solutions to restore equipment performance.
• Completing accurate electronic service records or relevant service forms, obtaining customer or authorised representative approval for completed work.
• Submitting service reports to Head Office daily in accordance with administrative procedures to support timely invoicing.
• Preparing and submitting accurate weekly timesheets and expense claims in line with company requirements.
• Maintaining high standards of workmanship, safety, customer service, and technical documentation.

Requirements:

• A strong background in electro-mechanical and electronic principles, ideally supported by an HNC, HND, or equivalent technical qualification.
• A proven track record in servicing, maintaining, repairing, and troubleshooting electro-mechanical systems and equipment.
• Strong technical diagnostic skills and the ability to resolve complex equipment faults efficiently.
• A full, valid driving licence and a valid passport, both essential for the role.
• Good organisational skills and the ability to plan and prioritise workloads effectively.
• Excellent written and verbal communication skills, with the confidence to engage professionally with customers and overseas distributors.
• The ability to work independently, make sound decisions, and collaborate effectively as part of a wider team.
• A flexible, positive, and results-driven approach, with a strong commitment to customer satisfaction.
• The resilience to manage challenging situations, work under pressure, and respond effectively to urgent technical issues.
• Strong attention to detail and a commitment to delivering safe, accurate, and high-quality work.