Service Engineer

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What You’ll Do

• Leads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
• Manage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse
• Work closely with ASP on managing RMA cases and technical issues
• Receive, inspect, test, and diagnose returned equipment and parts to identify faults
• Perform initial inspection, testing, and fault diagnosis of returned equipment with ASP.
• Coordinate with ASP to carry out basic repair and replacement or with factory team for advanced repairs when necessary.
• Ensure all repaired or replacement units are fully functional, tested, and meet quality standards before deployment.
• Maintain proper documentation of RMA cases, including RCA, resolution status and closure reports
• Monitor turnaround time and ensure timely processing of all RMA items
• Proactively manage and maintain optimal spare parts inventory levels for related products
• Ensure proper storage, handling, and maintenance (including recharging, if applicable) of UPS buffer stocks in the warehouse
• Be available for on-call support and assist in field support activities outside regular working hours when required, including installation, startup, replacement, and troubleshooting of the related equipments.
• Able to effectively communicate, engage, and coordinate with customers, distributors, contractors, ASP, and cross-functional teams to perform tasks (such as installation, startup, replacement, preventive maintenance), meet job requirements, and ensure successful and timely completion
• Provide technical support of related products to customers, distributors and ASP.
• Capable of handling ad-hoc tasks on short notice to support customers, distributors, ASP and related parties
• Ensure compliance with company procedures, safety standards, and quality requirements.
• Maintaining personal and company work tooling, ensuring 100% availability.
• To be committed & responsible for Quality Management System:
• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Ensuring the QMS meets its goals
• Engage, direct, and support individuals contributing to the QMS
• Create a culture of continuous improvement

Qualifications

• Electrical, Electronics, Mechatronic or similar Engineering degree or Diploma.
• 1-3 years experience in the area of electrical equipment such as UPS, batteries (VRLA, SLA, Lithium, etc.) and PDUs
• Ability to assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, and appliances
• Reads and interpret electrical or electronics diagrams of equipments such as UPS, PDUs, etc.
• Troubleshoot system failure or errors and defining a work plan to rectify or repair
• Operate with confidence electrical instrumentations which are multimeters, clamp meters, scope meters, insulation meters and resistance meters
• Possesses knowledge of battery systems and the operational philosophy of single-phase UPS systems
• Strong written and verbal proficiency in English
• Quick learner
• Self-motivated
• Able to work independently and as part of a team
• Ability to conformably converse with customers and colleagues in a professional environment
• A keen focus on safety and a demonstrated record of implementing safety best practices

At Eaton, we don’t just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.