Service Engineer - Compressor

Position Summary This is a full-time, on-site role for Service Engineer – Compressor based in Hanoi, Vietnam. The Service Engineer is responsible for after-sales service execution, including installation, commissioning, maintenance, and troubleshooting of compressor systems to ensure reliability, performance, and customer satisfaction.

KPIs

• Equipment uptime and reliability
• Response time and service quality
• Customer satisfaction
• Service revenue contribution (parts, contracts, upgrades)

Responsibilities Installation & Commissioning :

• Perform installation and start-up of compressor systems and related equipment
• Ensure proper system setup, alignment, and operational readiness
• Conduct system testing and commissioning to meet performance requirements

Maintenance & Troubleshooting

• Perform preventive maintenance and inspections
• Diagnose faults and carry out repair activities
• Troubleshoot mechanical, electrical, and control issues
• Minimize customer downtime and ensure system reliability

Customer Support & Training

• Provide on-site technical support and guidance
• Train customers on operation and maintenance procedures
• Respond to service calls and emergency breakdowns

Service Business Development

• Identify opportunities for: Spare parts, Service contracts, System upgrades and retrofits
• Recommend solutions to improve system efficiency and performance

Documentation & Reporting

• Complete service reports and maintenance records
• Provide feedback on recurring issues and product performance
• Ensure compliance with safety and company standards

Other responsibilities : as assigned or required.

Key Requirements

• Bachelor’s degree in Mechanical / Electrical / Mechatronics Engineering
• 1–5 years’ experience in compressor or industrial equipment service
• Strong hands-on troubleshooting and repair skills
• Knowledge of compressor operation, maintenance