Service Engineer (CSSD Equipment)

Job Overview:

The Service Engineer is responsible for performing onsite service activities, including maintenance, installation, commissioning, and troubleshooting of technical equipment. This role requires close coordination with internal teams and external stakeholders to ensure seamless service delivery while upholding safety and quality standards. The Service Engineer will also be responsible for customer relationship management, service reporting, and identifying new service contract opportunities.

Key Responsibilities:

1. Perform onsite Service activities assigned by line leader and ensure to handle corrective and periodic Maintenance, installation and commissioning, onsite trouble shooting analyzing and rectifying of technical problems.
2. Manages and coordinate technical and commercial issues of project such as installation, testing and commissioning, trouble shooting and warranty requirements
3. Read assembly specifications, such as charts, schematic diagrams, and manufacture recommendations, engineering specifications for trouble shoot, tests software updates and execute the field safety notice required from suppliers.
4. Justified spare parts consumption and deal efficiently with 3rd parties Vendors.
5. Maintain a good relationship with customers, identify new service contract opportunities and liaise with service contract team
6. Complete the service report accurately, noting time conformation, spare parts usage, task performed, action taken, delivering the detailed service report professionally to customers and upload it properly in C4C.
7. Apply safety Rules and safe practice as well as environmental responsibilities, report unsafe practices and incidents.

Qualification & Experience:

• Bachelor’s degree in biomedical engineering or electronic engineering.
• Minimum 5 years’ experience, Certified engineer in Infection control and sterilization equipment's.
• Knowledge of electronic System (installation, configuration, implementation Troubleshooting).
• Ability to work independently and pro – actively.
• Effective communications and commercial awareness.
• Understanding of the service life cycle from requirements to deliver & Aware of biomedical safety standards.
• Valid driving license.
• Fluent in English