Service Engineer (Data Centre)

Job Summary

The Service Engineer (Data Centre – Facilities) is responsible for the operation, monitoring, and maintenance of data centre mechanical and electrical (M&E) systems to ensure high availability and reliability of mission-critical facilities. The role supports 24/7 data centre operations in Singapore and ensures compliance with SLAs, safety standards, and regulatory requirements.

Key Responsibilities

Data Centre Facilities Operations

• Operate, monitor, and maintain data centre air-conditioning and cooling systems to ensure optimal environmental conditions.
• Perform routine inspections, preventive maintenance, and corrective works on critical facilities systems.
• Respond promptly to alarms, incidents, and facility-related service requests within SLA requirements.

Mechanical & Cooling Systems

• Support and maintain data centre cooling systems including:

  • CRAC units, chillers, cooling towers
  • AHU, chilled water FCU, DX systems
  • Water pumps, dehumidifier units, and mechanical ventilation systems

• Monitor and analyze temperature, humidity, and chilled water performance to ensure operational stability.

BMS & Electrical Control Systems

• Monitor and operate Building Management Systems (BMS) for facilities performance and alarm management.
• Support troubleshooting of electrical control systems and ensure proper system functionality.
• Assist in fault isolation, system restoration, and coordination with vendors.

Incident, Change & Vendor Management

• Execute approved maintenance and change activities in accordance with SOPs and MOPs.
• Participate in incident management, root cause analysis (RCA), and post-incident reporting.
• Liaise with contractors and vendors for maintenance, repairs, and servicing activities.

Compliance, Safety & Documentation

• Ensure compliance with WSH regulations, company safety policies, and data centre operational standards.
• Support audits and certifications such as ISO, SOC, and internal compliance checks.
• Maintain accurate operation logs, maintenance records, and shift handover documentation.

Requirements & Qualifications

Education

• Diploma or Degree in Data Centre Facilities Management, Mechanical Engineering, Electrical Engineering, or related disciplines.

Experience

• Minimum 4 years of hands-on working experience in data centre facilities operations.
• Proven experience with data centre air-conditioning and cooling systems including CRAC, chillers, BMS, cooling towers, AHU, chilled water FCU / DX systems, water pumps, dehumidifiers, mechanical ventilation, and electrical control systems.

Technical Skills

• Strong understanding of data centre M&E systems and cooling infrastructure.
• Experience in operating BMS and responding to facilities alarms.
• Ability to troubleshoot mechanical and electrical systems in a mission-critical environment.

Certifications (Advantageous)

• CDCP / CDCS
• WSH / Electrical Safety Certification
• ITIL Foundation

Soft Skills

• Strong problem-solving and analytical skills.
• Good communication and documentation skills.
• Able to work independently and under pressure in a 24/7 operational environment.

Working Conditions

• Shift-based work including nights, weekends, and public holidays.
• Standby and on-call support may be required.
• Physically fit to work in a data centre and facilities environment.