Service Engineer (Johor)

POSITION SUMMARY

• Perform after sales service activities for all Shimadzu Analytical/Scientific products, including but not limited to Chromatographic, Spectroscopy, Mass Spectrometry and Environtmental Instruments.

KEY RESPONSIBILITY

• To undertake and perform installation, Preventive Maintenance (PM), troubleshooting and repair jobs assigned.
• Provide assistance to department manager to ensure every sales order can be completed on time including but not limited to payment collection.
• To provide assistance in demo laboratory management including but not limited to laboratory and demo equipment upkeep, equipment demonstration activities.

DUTIES AND RESPONSIBILITIES

• To provide departmentmanager market updates, competitor's activities and business opportunites and other relevant market information
• To participate in all training activities undertaken by the department and the company
• To prepare and report weekly update on details funnel, activities and sales/work status to Department Manager
• To participate in all initiatives and growth strategies undertaken by the department and company
• To clearly inform, update, communicate and cooperate with Sales Team and Customer Support Center (CSC) to ensure efficient product installation.
• To follow through on product service and installation process and ensure customer's expectations are met.
• To abide by all company's policies and procedures.
• To follow up and assist finance department on invoicing and collection monitoring
• To manage personal leave plan to ensure leave carry forward to the following year does not exceed 3 days
• To support CS/LIMS system

OTHERS

• Learn up Shimadzu products categorized under AMI

REQUIREMENTS

• Diploma/ Bachelor Degree in Electronic/ Electrical, or related engineering field. With some chemistry background will be an advantage.
• Fresh graduate / those have relevant working experience are welcome to apply.
• Willing to travel outstation
• Able to work independently
• Require to go through 6 months training at Selangor office (HQ)
• Must have own vehicle.