Service Engineer North

该职位来源于猎聘 The Services Engineer is responsible for installations, maintenance and repairs Bio-A products for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability Main Responsibilities & Tasks:

• Provide exceptional customer care
• Provide technical support to customers
• Travel to customers by ground, train and air transportation as needed
• Provide training to customers on the basic use and operation of Bio Analytics instruments
• Perform break fix service, and installation of complex mechanical systems
• Perform preventative maintenance
• Perform software updates / upgrades
• Assist with resolving IT issues related to Bio Analytics system installations
• Assist in drafting documentation of process and procedure as required
• Pass along identified leads to the sales manager
• Assist sales team to promote service contact or negotiate service contract with customer independently
• Travel to our Ann Arbor, MI, Fremont, CA and or Welwyn Garden City, UK facilities for training as needed
• Lift items that weigh up to 35 Kg Qualifications & Skills:
• Bachelor degree or above in the Mechanical/Electrical/Biomedical Engineering
• Life sciecnces/Biochemistry backgroud or Lab working experience is a plus
• Willingness to travel extensively on short notice
• Excellent mechanical / electromechanical skills
• Good oral and written English
• 3+ years life science related field service experience
• Be familiar with Microsoft office / CRM tools