Service Engineer | Automation Equipment

Location: North
Working days: 5 days/week Working hours: 830am - 530pm

Responsibilities:

• Automation system installation, testing, commissioning, and maintenance.
• Setup electronics controllers, PC, and install software.
• Perform onsite machine buy-off as per agreed customer requirements
• Analyze equipment failures and identify root causes to effectively repair equipment failures.
• Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem
• Able to repair electrical components, setup robot software, PC software.
• Establish a seamless interface between customers
• Demonstrate high integrity and work independently with minimal supervision.
• Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary.
• Respond to phone support and onsite support requests in accordance with SLA.
• Prepare and present accurate, detailed service reports in a timely manner.

Requirements:

• Diploma or Bachelor’s degree in Electronics, Computer Engineering or equivalent
• Three years or more of experience in automation systems setup or service support
• Proficiency in electrical components such as servo motors and robots
• Proficiency in installing software, configuration and setting up PCs and machines
• Ability to read equipment log files and process flows to debug machine breakdowns
• Strong problem-solving skills, both analytical and technical
• Effective listening, verbal and written communication skills
• Willingness to travel for overseas assignments on short notice.

EA Personnel Name: Terence Ng
EA Personnel No: R24125115
EA License No: 04C3537