Service Engineer PMC

Service Engineer PMC, Malaysia

(Chinese & English Speaking)

About the role

Service Engineer PMC supporting mill operations in Malaysia. Participate in follow-up of mill operation in cooperation with customer representatives, and support customers in troubleshooting and improving operation regarding Valmet supplied fabrics by giving advice and recommendations.

Key responsibilities

• Participate in follow-up of the mill operation in cooperation with customer representatives, and support customer in trouble shooting and improving the operation regarding Valmet supplied fabrics by giving advice and recommendation
• Make clothing record of the clothing. All reports to be saved in ComPass
• Follow up the inventory and secure sufficient stock of fabrics at the mill in cooperation with customer representatives and Valmet product sales manager/engineer
• Attend every shut down/start up and visually inspect Valmet fabrics prior to installation to make sure the clothing is correct and worth installing
• Supervise and monitor the installation of Valmet fabrics into machines
• Work together with Valmet mill sales manager and product sales manager to identify sales leads and to provide technical support and solutions for customer
• Perform according to Quality, Health, Safety, Environmental and other company's management system, policies, practices and instructions

About you

• Diploma in pulp and paper making or bachelor's degree in mechanical, chemical engineering
• At least 5 years' experience working with pulp & paper mill is an advantage
• Good speaking and written English (Mandatory), and Chinese Mandarin is an advantage
• Proficient in MS office
• Customer oriented and service-minded and mature with good teamwork and organizing skills
• Good communication and interpersonal skills
• Experience with pulp/paper machine clothing inspection is advantage
• Willingness to work at customer premises and to travel time to time to support other mills in India, other SEA countries
• Pulp and paper process & trouble shooting from stock preparation until reel
• FBR (PMC) Product knowledge (Forming Fabric, Press Felt, Black Belt, Dryer fabric)