Service Engineer [Position based in JB**]

Job Summary

We are seeking a customer-focused Service Engineer– System Solutions to join our team. In this role, you will be responsible for the installation, commissioning, maintenance, and troubleshooting of integrated system solutions at client sites. The ideal candidate demonstrates a strong technical foundation, a passion for solving problems at their root cause, and a genuine commitment to supporting customers with professionalism, flexibility, and urgency to keep equipment running reliably.

Roles and Responsibilities

• Install, configure, and commission integrated system solutions (hardware and software) at customer sites.
• Provide on-site and remote technical support for troubleshooting and fault resolution, with a strong focus on identifying and addressing root causes.
• Perform preventive and corrective maintenance to maximize system uptime and reliability.
• Collaborate with engineering, sales, and customer teams to understand requirements and deliver tailored, effective solutions.
• Conduct system testing and validation to ensure optimal performance.
• Train end-users and develop clear technical documentation and service reports.
• Ensure compliance with safety and quality standards during all service activities.
• Maintain accurate and up-to-date service records and documentation.
• Identify opportunities to recommend service enhancements or upgrades that benefit the customer.
• Respond to customer needs with urgency, including willingness to work beyond normal working hours to minimize downtime and restore equipment functionality.

Job Requirements

• Minimum Diploma Holder in Electrical/ Electronics Engineering, Computer Engineering, Mechatronics, or a related field.
• Minimum 2 years of working experience in a service or technical support role, ideally in system integration, automation, or related industries. For fresh graduates who are keen & willing to learn, we are open to exploring too.
• Experience in system integration for manufacturing, logistics, or IT infrastructure environments.
• Familiarity with robotics, motion control, or vision systems.
• Exposure to Industry 4.0 technologies and IloT solutions.
• Demonstrated commitment to going the extra mile to restore critical equipment and minimise customer disruption.
• Knowledge of automation systems, sensor solution, PLCs, SCADA, or embedded systems (depending on industry focus).
• Hands-on experience with diagnostic tools and software.
• Strong analytical and problem-solving abilities, with a mindset for identifying root causes and implementing effective solutions.
• Excellent communication, interpersonal, and customer-service skills, with a proactive and empathetic attitude.
• Willingness to travel frequently, work on-site at customer locations, and occasionally support outside of normal working hours to ensure customer systems remain functional.
• Ability to work independently while collaborating within a team.