Service Engineer (Power System)

The Role:

We are a looking for a Service Engineer to be based in Johor to make an impact!

What will you do?

• Support serviceable Schneider equipment including but not limited to: electrical switchgear, protection relays, PLCs, HMIs, Gateway, Servers, Communication, Networking in ENMCS & IMCS environment.
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• When at customer site, look for other business opportunities outside current scope of work and lead them to the sales team
• As Technical support level 2, solve technical issues arise by other field service rep
• Escalate to other technical support level within the company when needed
• Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
• Support Consulting Expert, Project Engineer and IOT Integration Digital Execution in all business and operational issues to ensure perfect Business Delivery and Performance.

What qualifications will make you successful?

• Degree in Electrical & Communication Engineering with at least 3 years in services onsite environment.
• Possess experience to troubleshoot protection relays, switchgears and power system products like low and medium voltage, transformers 33kV
• Possess project implementation, testing & commissioning experience is a must
• ENMCS & IMCS system knowledge is an added advantage
• Knowledge in PLC,HMI & SCADA knowledge is an added advantage.
• Strong communication & writing skills
• Able to communicate in the local dialects.
• Able to work 90% time onsite.