Service Engineer - Quezon City

About the role

The Service Engineer shall assist the Service Supervisor/Service Manager in executing the day-to-day operation of the Service and After-sales Department. The role encompasses administrative functions, technical support, customer support, and logistics support across service operations.

Key responsibilities

• Managing the service activities of all equipment operating within the area of jurisdiction and ensuring that all forms of servicing (scheduled and emergencies) are executed and completed within the schedule/target response times
• Coordinating with Head Office Service Base and Service Teams regarding day-to-day service activities
• Managing the activities of the Service Team(s) under jurisdiction, including reviewing service job order requests, service documents, scheduling manpower and equipment assignments, and ensuring completeness of preparations prior dispatch
• Regularly monitoring the Service Personnel/Team(s)' status while on service dispatch and reporting to Superiors until assigned jobs are completed
• Reviewing service reports and executing follow-up actions with customers, service personnel, superiors and other departments to ensure full and satisfactory completion of outstanding service jobs within target timelines
• Managing the Service Information and Database of all operating equipment within the area of jurisdiction, including equipment population, operating information, service history, and department organization
• Forecasting parts/materials requirements and recommending purchasing or stock replenishment
• Leading, supporting, and assisting Service Personnel/Teams within the area of jurisdiction
• Inspecting project sites and coordinating with customers regarding service and technical matters
• Testing, commissioning and servicing of company-supplied equipment
• Analyzing technical aspects of each service job order and recommending necessary plans of action
• Validating accuracy and ensuring timely submission of equipment delivery reports for warranty registration
• Validating accuracy of warranty claim investigation and documentation
• Coordinating with Equipment Principals regarding service and technical support matters including warranty, training, and technical bulletins
• Preparing periodic and special Service Department reports and presentations
• Assisting in preparation/updating of Service Department operations manual, systems and procedures
• Preparing training materials and assisting/conducting trainings
• Leading safety programs and activities of teams
• Regularly visiting and coordinating with customers within the area of jurisdiction to promote goodwill and achieve high customer satisfaction and business retention
• Leading, supporting, and assisting Service Personnel/Teams in inbound equipment receiving inspection, periodic equipment stock storage maintenance, outbound equipment pre-delivery inspection, and mobilizations for special events
• Monitoring service vehicles and validating requisitions for maintenance and repair requirements

About you

• Graduate of Mechanical or Electrical Engineering course
• 2-3 years relevant experience
• Knowledge of basic technical reporting
• Knowledge and practice of advanced safety procedures
• Knowledge of detailed heavy equipment systems
• Ability to perform/lead in basic-advanced heavy equipment operation and maintenance
• Ability to perform/lead in equipment inspection (RI, PDI)
• Ability to perform/lead in equipment testing and commissioning
• Ability to perform/lead in basic advanced troubleshooting and minor-major repairs
• Scheduling of resources for service execution
• Management of warranty and non-warranty units in area of responsibility
• Processing of warranty claims for equipment in area of responsibility
• Parts survey and service equipment analysis and coordinating with CSA for service recommendations
• Detailed technical analysis and reporting
• Customer interfacing regarding equipment servicing procedures and course of actions
• Ability to conduct technical training
• Ability to lead the service team in area of responsibility