Service Engineer (Service Operations)

About this role

We are looking for a proactive and customer-oriented Service Engineer to join our Service Operations team. In this role, you will be responsible for coordinating after-sales service activities, managing RMA and warranty processes, controlling spare parts inventory, preparing service quotations, and ensuring excellent customer support throughout the service lifecycle.

You will work closely with customers, field engineers, Sales, Logistics, Quality, and Global Service teams to deliver timely service solutions and maintain high customer satisfaction. This position requires strong coordination and communication skills, a good understanding of service processes, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Coordinate onsite service, repair, maintenance, and installation activities.
• Manage RMA, warranty claims, and related service documentation.
• Control spare parts inventory, test units, and service stock.
• Prepare service quotations and support after-sales commercial activities.
• Update CRM with service activities, quality issues, and customer feedback.
• Coordinate with Global Service Centers for overseas support and warranty cases.
• Collaborate with internal teams to ensure efficient service execution and continuous process improvement.

Qualifications

• Bachelor’s degree in any field, preferably in Engineering, Business Administration, Supply Chain, Logistics, or a related field.
• 3–5 years of experience in Service Operations, After-sales Service, Technical Support, Customer Service, Sales Support, or a related field.
• Experience with ERP/CRM systems (SAP preferred) and Microsoft Office.
• Strong coordination, communication, problem-solving, and customer service skills.
• Good command of English, both written and spoken.
• Mandarin skills are a plus.

Apply Now

We welcome applications from all qualified candidates. If you are passionate about after-sales service activities, we encourage you to apply.