Service Engineer - T2B2

What will you do:

As a Service Technician, you will be responsible for the commissioning, servicing, troubleshooting, and customer support of chiller and HVAC systems. Responsibilities include:

• Commissioning of chillers and HVAC systems.
• Repairing all types of HVAC equipment.
• Conducting customer follow-ups and attending scheduled meetings.
• Supporting team coordination with the Service Coordinator for movement planning, parts arrangements, and resource needs.
• Conducting weekly team meetings covering safety, site audits, and backlog status.
• Updating the Service Manager and Coordinator with monthly plans and progress.
• Handling service and commissioning of all models of chillers and low-side equipment as per company guidelines.
• Performing timely PPM for chillers aligned with company SOP.
• Conducting RCA for failures and sharing details with the Quality team and FFL.
• Ensuring strict adherence to EHS guidelines.
• Managing customer service requirements and ensuring timely resolution.
• Generating leads during service interactions.
• Ensuring high-quality job execution and timely completion of assigned service tasks.
• Submitting daily reports to the office and ASM.
• Sharing service reports with the Deployer along with parts requirements.
• Maintaining a valid 4-wheeler/2-wheeler driving license.
• Ensuring adherence to all safety and vehicle audit requirements.
• Applying hands-on experience in chiller installation, warranty, and AMC services.
• Using MS Office, email, and basic internet applications effectively for reporting and documentation.

What you will bring: (Skills & Competencies)

• Solid technical understanding of chillers and HVAC systems.
• Strong troubleshooting abilities and hands-on service expertise.
• Ability to manage customer interactions professionally.
• Familiarity with EHS compliance and safety processes.
• Capability to prepare reports, conduct RCA, and follow SOPs.
• Basic operational knowledge of MS Office, email, and internet tools.
• Ability to work independently and as part of a coordinated team.

Qualification:

• Minimum: Graduation/Diploma/ITI in Mechanical, R&AC, Electrical, or Electronics.
• Experience: Minimum 5+ years of on-site experience working on chillers.
• Strong technical knowledge of chiller systems and HVAC service practices.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.