Service Engineer - USA

On-Site Service & Customer Support

• Perform on-site customer visits for machine installation, commissioning, and technical support
• Resolve all technical and non-technical issues at customer sites in a timely manner
• Conduct discussions with customers to understand issues and ensure complete resolution
• Provide solutions for software and hardware issues in consultation with Software, Embedded, and CCD/Vision teams
• Coordinate with internal technical and software teams to identify and remove system bugs

Project Execution & Coordination

• Execute projects as per approved scope, layouts, and timelines
• Coordinate with sales and project coordination teams to resolve supply, delivery, and material issues
• Manage RMAs in coordination with CCD, Sales, and Dispatch teams, ensuring proper handling of returnable and non-returnable materials
• Maintain synchronization of project and service records for future reference

Installation, Compliance & Validation

• Maintain a complete pre-installation checklist and detailed installation checklists for all customer sites
• Share installation and checklist documentation with Sales and CCD teams
• Support FAT, SAT, and customer acceptance processes
• Ensure compliance with FDA, cGMP standards

Training, Audits & Continuous Improvement

• Conduct regular training programs at customer sites to educate users on Jekson Vision systems
• Maintain proper training documentation and ensure efficient record storage
• Perform regular customer audits to assess system performance and working status
• Provide recommendations for system upgrades or improvements when required

Service Management & Reporting

• Prepare detailed service reports and issue-wise MOM (Minutes of Meeting)
• Maintain complete service history, machine performance data, and documentation
• Plan Annual Maintenance Contracts (AMC) for out-of-warranty systems in consultation with the sales team