Service Excellence Manager

Short Intro and About the Job

Danone Business Services APAC is a Finance Shared Service dedicated to delivering exceptional service experiences across APAC. Our mission is to be the BEST IN CLASS by enhancing every touchpoint, driven by our unwavering commitment to quality and innovation for our valued Danoners, customers, and suppliers. The incumbent will lead and support continuous improvement process and IT enabler tools deployment for DBS Asia Service Lines. Main ResponsibilitiesPROJECT MANAGEMENT

• Collect yearly project requirement and project prioritization with specify service line;
• Coordinate the project objective and business case validation with service line key users before project kick off
• Co-lead project implement with service line and key users according to project objective and project timeline
• Postmortem analysis and productivity tracking of project delivery
• Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
• Capex rolling forecast and control

CONTINOUS IMPROVEMENT

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines
• Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
• Monitoring and tracking delivery of value-add projects and efficiency projects.

About You

• Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
• At least 5 years project management experience in large enterprise/multi-national companies
• End to end process design experience.
• Project experience with Data, BI or reporting function
• Preferably with Lean six sigma certificate (Green Belt above)
• Preferably with PMP certification
• Good command in both speaking and written English

About Us, We offer and What's next

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.Join the winning team, thrive with us!Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.