Service Executive Battery Financing Division

Role Overview:

The incumbent will be responsible for the installation, servicing, and maintenance of Lithium-ion batteries under the TOTO Battery Financing Division

This role plays a critical part in ensuring uninterrupted battery performance and customer satisfaction by providing efficient technical support and field services.

Key Responsibilities:

• Install Lithium-ion batteries in e-rickshaws and other electric vehicles, ensuring adherence to technical and safety standards.
• Perform inward quality checks on batteries received at the hub to confirm compliance with OEM and company specifications.
• Diagnose, troubleshoot, and resolve battery-related technical issues promptly to reduce downtime.
• Provide on-site service and maintenance support to ensure uninterrupted battery performance and 100% customer runtime.
• Coordinate with OEM teams via video calls to address complex or unique technical concerns and implement effective solutions.
• Maintain detailed service logs, job sheets, and technical reports with accuracy and timely submission.
• Assist the Area Operations Head in achieving operational goals, improving service efficiency, and ensuring customer satisfaction.

Note: Selected candidates will receive hands-on training in Lithium battery technology at the vendor facility.

Qualifications & Experience

• Education:

• Diploma in Electrical / ITI (Electrician) / B.Tech in Electrical Engineering.

• Minimum 10th pass for ITI-trained candidates.

• Experience:

Minimum 1 year of relevant experience in any of the following industries:

• Inverter / Battery manufacturing or service industry
• EV (Electric Vehicle) or e-rickshaw service sector
• Lead Acid / Lithium-ion Battery industry
• Industrial electrical service

Key Skills & Competencies

• Basic understanding of electrical circuits and wiring.
• Fundamental knowledge of battery technology (Lithium-ion preferred).
• Ability to operate and update Battery Management Software.
• Proficient in basic computer operations and Excel-based reporting.
• Strong troubleshooting and problem-solving abilities.
• Good communication and coordination skills with customers and internal teams.
• Self-motivated, disciplined, and capable of working independently in the field.