Service Executive

Responsibilities:

• Greet and interact with customers in a professional manner

• Identify needs, product interest and enquiries of arriving customers

• Reassure customer acknowledge on the timeline, that they will be served by the next available staff

• Ensure sales team members availability and ready to serve the customers

• Handle and manage any potential queue issues, provide amenity to queuing customer if needed

• Arrange and verify walk-in customers’ appointment

• Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended

• Provide feedback to in-charge on queue and Tally management

• Update customer appointments throughout the day and record accordingly

• Recognize each VIP customers and greet them by their name

• Serve aftersales and Web-To-Shop customers

• Support cashier job duty when no other available staff

• Assist in general store operations and activities

Requirements:

• Relevant work experience in retail sales / stock management / customer service field

• Cheerful, helpful and ability to perform company’s standard of customer service

• Assertive and possess good understanding of floor operations

• Proactive, good team player, good communication skill

• Good common sense on problem-solving

• Fluent in both verbal and written English, Cantonese, and Mandarin