Service Executive

Position : Service Executive ( Customer Support)

Job Responsibilities:

Service executive manages customer support, resolves connectivity issues, and handles account inquiries. Key duties involve troubleshooting technical problems, processing billing updates, and retaining subscribers.

Key Responsibility:

 Customer Support: Handle inbound calls, chats, or emails regarding slow speeds, connection drops, and router issues.

 Technical Troubleshooting: Guide users through basic modem/router resets, Wi-Fi configuration, and line checks.

 Account & Billing Management: Assist customers with plan upgrades, invoice discrepancies, and payment processing.

 Retention & Upselling: Address customer complaints proactively and promote higher-speed fiber plans or add-on services.

 Coordination: Log complaints and schedule field technicians for physical line repairs or new installations

Required Skills & Qualifications:

 Education: High school diploma (HSC) or a bachelor’s degree.

 Communication: Clear verbal and written skills in local languages and English.

 Technical Knowledge: Basic understanding of Wi-Fi, routers, modems, and fiber-optic networks.

Pay: ₹16,000.00 - ₹21,000.00 per month

Application Question(s):

• Do you have basic knowledge of Wi-Fi, routers, modems, and fiber-optic networks ?

Experience:

• Service Executive: 1 year (Preferred)

Work Location: In person