Service Executive

Job Summary

Ecostan India Pvt. Ltd. is looking for an experienced Service Executive to manage customer service cases from complaint registration to closure. The candidate should have experience in Odoo Helpdesk, service coordination, technician scheduling, installation tracking, spare parts coordination, and customer communication.

Key Responsibilities

• Manage customer complaints and service tickets through Odoo Helpdesk
• Track service cases from complaint registration to closure
• Coordinate technicians for service, breakdown, and installation jobs
• Monitor installation tasks through Odoo Project App
• Coordinate with Dispatch for required materials and spare parts
• Follow up on warranty and out-of-warranty service cases
• Coordinate with Spare Sales and Accounts for quotations and payments
• Maintain service history and warranty records in Odoo
• Keep customers updated on service schedules and resolution timelines
• Collect customer feedback and maintain service reports
• Ensure timely closure of service tickets with proper documentation

Qualifications

• Graduate/Diploma in Mechanical, Electrical, or related field
• Minimum 2+ years of experience in Service/After-Sales
• Experience in manufacturing/industrial machinery industry preferred

Required Skills

• Odoo Helpdesk & Project App
• Service & Complaint Management
• Technician & Installation Coordination
• Customer Relationship Management
• Spare Parts & Warranty Coordination
• MS Excel & ERP Software
• Good Communication, Follow-up & Problem-Solving Skills

Preferred Experience

• Experience in industrial machinery/manufacturing industry
• Knowledge of after-sales service operations
• Experience handling B2B/industrial customers
• Knowledge of warranty, spare parts, installation, and service processes
• Odoo ERP experience preferred

Employee Benefits

• Shuttle service available from Samrala Chowk and Gill Canal
• On-time salary
• Career growth opportunities
• Professional and stable work environment

Apply Now

Email: [email protected]
Contact: +91-91154-10132

Pay: ₹18,000.00 - ₹27,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Application Question(s):

• What is your current CTC?
• What is your in hand salary?
• What is your expected CTC?
• Are you okay to relocate?

Education:

• Bachelor's (Preferred)

Experience:

• Client services: 1 year (Preferred)

Work Location: In person