M
MSA Instruments
Service Executive
4 years ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
- Interacting with customers to address their inquiries or issues
- Providing information and assistance to customers regarding products or services
- Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed
- Escalating complex issues to higher-level support staff or management as needed
- Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions
- Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner
- Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service
- Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority
- Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution
- Excellent communication and interpersonal skills
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