Service Executive

Job highlights

• Experience in inventory and stock inward / outward management. . Strong understanding of customer escalation handling and service processes.
• Coordinate with customers,partners,vendors,and internal teams as required.
• . DESIRED CANDIDATE PROFILE . 3-4 years of relevant experience in Service Center Operations.
• Experience working with CRM or service management systems.

Job Title: Service Executive - Lajpat Rai Branch Department: Service Location: Okhla, E-45/3 Experience: 3-4 Years Employment: Full-Time | Work From Office Reporting To: Zonal Service Manager Industry Preference: IT Peripherals / Consumer Electronics / Home Appliances / Mobility
JOB HIGHLIGHTS

• Opportunity to manage service center operations at a new location.
• Hands-on responsibility for inventory and stock movement.
• Exposure to customer escalation handling and service processes.
• Opportunity to contribute to the setup and smooth functioning of a new service center.

JOB SUMMARY

We are looking for an experienced Service Executive to manage day-to-day service center operations for our upcoming service center at Lajpat Rai Market, Delhi. The candidate will be responsible for inventory management, stock inward and outward, customer escalations, CRM updation, and ensuring smooth adherence to service processes.

KEY RESPONSIBILITIES

• Manage day-to-day operations of the Service Center.
• Handle inventory management, including stock inward and outward activities.
• Maintain accurate records of stock movement and service-related inventory.
• Monitor inventory levels and ensure proper stock tracking.
• Handle and resolve customer escalations related to service issues.
• Coordinate with customers, partners, vendors, and internal teams as required.
• Ensure timely resolution and closure of service-related complaints and escalations.
• Maintain accurate updates in CRM/service management systems.
• Follow defined service processes, SOPs, and operational guidelines.
• Prepare and maintain service-related reports and documentation.
• Ensure smooth coordination between the Service Center and the central Service team.
• Support the setup and operational requirements of the new Service Center at Lajpat Rai Market.

DESIRED CANDIDATE PROFILE

• 3-4 years of relevant experience in Service Center Operations.
• Experience in inventory and stock inward/outward management.
• Strong understanding of customer escalation handling and service processes.
• Experience working with CRM or service management systems.
• Candidates from IT Peripherals, Consumer Electronics, Home Appliances, or Mobility industries will be preferred.
• Good communication and customer-handling skills.
• Strong coordination, follow-up, and problem-solving abilities.
• Ability to independently manage day-to-day Service Center activities.
• Graduate from a recognized institution.

KEY SKILLS & TOOLS

• Service Center Operations
• Inventory Management
• Stock Inward & Outward
• Customer Escalation Management
• CRM / Service Management Systems
• Service Process Knowledge
• Customer & Partner Coordination
• MIS & Reporting
• MS Excel
• Communication & Problem-Solving Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.