Service Executive – ITeS

Pace Business Machines Pvt. Ltd. is looking for Service Executive – ITeS to join our dynamic team and embark on a rewarding career journey

• Interacting with customers to address their inquiries or issues
• Providing information and assistance to customers regarding products or services
• Troubleshooting technical issues or problems with products, and providing solutions or workarounds as needed
• Escalating complex issues to higher-level support staff or management as needed
• Documenting customer interactions and maintaining accurate records of customer issues, inquiries, and resolutions
• Collaborating with other teams such as sales, marketing, and engineering to ensure customer needs are met and issues are resolved in a timely and satisfactory manner
• Identifying trends or patterns in customer issues or inquiries and providing feedback to the company to improve product design, delivery, or customer service
• Maintaining a positive and customer-oriented attitude and ensuring customer satisfaction is a top priority
• Meeting performance metrics and targets related to customer satisfaction, response time, and issue resolution
• Excellent communication and interpersonal skills